NATIONAL PUBLIC SAFETY TELECOMMUNICATIONS WEEK
Every year during the second week of April, the telecommunications personnel in the public safety community, are honored. This week-long event is a time to celebrate and thank those who dedicate their lives to serving the public. It is a week that should be set aside so everyone can be made aware of their hard work and dedication.
An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, 80% or more are from wireless devices. (https://www.nena.org/page/911Statistics)
HOW TO OBSERVE
Review 911 emergency call advice
- 9-1-1 is for police, fire and medical emergencies only. Non-emergency calls should be directed to non-emergency phone numbers; EPPD: 832-4400 and EPFD: 212-5600.
- Details are critical. Stay on the line with the 9-1-1 operator and answer all the questions that they ask. Provide an accurate location, if you do not know the exact address, provide the call taker with all the details that you can. Look for landmarks, cross streets, signs, and buildings. First responders need an accurate location to respond as fast as possible.
- Try to stay calm and speak clearly.
- Don’t hang up when calling 9-1-1. If you called by mistake, let the operator know.
- DO NOT call 9-1-1 for jokes or prank calls.
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National Public Safety Telecommunicator Week was first conceived by Patricia Anderson of the Contra Costa County (Calif.) Sheriff’s Office in 1981 and was quickly adopted in Virginia and North Carolina. By the 1990s, the national association of Public-Safety Communications Officials (APCO) convinced Congress of the need for a formal proclamation.
In 1994, “National Public Safety Telecommunicator Week” was formally recognized and is celebrated each year during the second full week of April to coincide with National 9-1-1 Education Month.
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